How long will it take to ship my items after I place an order?
Please allow 2-7 days production time for your order to be filled.  Average shipping times once you order has been filled is 2-5 days within the US.
Tracking numbers will be updated 3-5 days after your order has been SHIPPED. If you don't have a tracking number after 7 business please email us .

***** Due to COVID-19 our production times will be longer than usual, and may continue to increase until things get back to normal. The entire industry is grappling with challenges and we're seeing delays in our supply chain, including distributors and shipping carriers.  Currently our production times are being estimated at 15-20 days.

I am not satisfied with my order, can it be returned?
We offer a 100 % money back guarantee, if the product is defective or damaged. You have 30 days to return any item for a full refund. You must ship it back at your own expense. Once we have received the item we will refund the full amount of your original purchase. Please Include your name and order number on the returned parcels.
Please note: If you your package is on the way, you must wait for it to arrive and return it before receiving a refund.

Can I cancel my order?
You are able to cancel your order with no penalty! You must cancel your order before it ships. If the item is already sent please use our easy return system to get a full refund.

I have entered an incorrect address what do I do now?
If there was an incorrect address listed for the order, you can reply to your confirmation email to notify us. You can also notify us via email at customerservice@meettheintrovert.com. If the given address is wrong we can change the address to the correct one within 24 hours. No refund will be given after the 24 hours of incorrect submission.

How long does shipping take?
Shipping times vary as we do ship worldwide from different fulfillment centers based on your location. The average shipping time is 2-5 business days.

I have a question that wasn't answered, can you please help?

We will be more than happy to assist you with any questions you may have! Please send us an email to customerservice@meettheintrovert.com and we will reply to your question as soon as possible.
We do receive a large number of emails, If you wish to get a prompt response please attach your order number and a brief, clear description of the problem.