Your 100% satisfaction is important for us. We offer a 30-days Return & Exchange Policy:
If a product gets damaged or was faulty upon a delivery - we offer 100% refund.
Timing: we have a 30-days Return & Exchange Policy, since the day item was received.
To be eligible for a return, goods must be unopened, unused, undamaged and accompanied by proof of purchase.
For returns, please email customerservices@meettheintrovert.com with the subject 'Returns' and include your order number, name and the reason for the return.
Seller will provide the customer with instructions where to send returned goods. Customers are strongly recommended to get proof of postage when returning goods to avoid "lost packages" situations.
Please note that customers are responsible for shipping costs of returned items.
When returned item is received and inspected, customer receives a confirmation email, notifying about the status of the refund.
If the refund is approved, then it will be processed and a credit will automatically be applied to customer's credit card or original payment method shortly after.
Please note if your package is in transit for shipping, you must wait for it to arrive and return it before receiving a refund.
Please allow 2 -7 day business days for local orders filled. Average shipping time once your order has been filled is 2-5 business days within the U.S.
Tracking numbers will be updated 3-5 days after your order has been SHIPPED. If you don't have a tracking number after 7 business please email us atcustomerservices@meettheintrovert.com
International orders take 8 - 14 business days to be delivered via FedEx, DHL, or one of our other trusted shipping partners.
Shipping time might vary depending on location, shipment method and other factors.
*****Due to COVID-19 our production times will be longer than usual, and may continue to increase until things get back to normal. The entire industry is grappling with challenges and we're seeing delays in our supply chain, including distributors and shipping carriers. Currently our production times are being estimated at 15-20 days.
Shipping cost:
Orders over $75 will have free shipping.
Orders under $75 will be charged for shipping depending on your chosen delivery method and country. Full price will be displayed at checkout.
Once your order has been entered into our system, you will receive an email with your order number and instructions on how to check the status of your order. Tracking numbers will be provided and updated 3-5 days after your order has been SHIPPED. If you don't have a tracking number after 7 business please email us.
***** Due to COVID-19 our production times will be longer than usual, and may continue to increase until things get back to normal. The entire industry is grappling with challenges and we're seeing delays in our supply chain, including distributors and shipping carriers. Currently our production times are being estimated at 15-20 days.
If there was an incorrect address listed for the order, you can reply to your confirmation email to notify us. You can also notify us via email at customerservice@meettheintrovert.com. If the given address is wrong we can change the address to the correct one within 24 hours. No refund will be given after the 24 hours of incorrect submission.
PREPARED DEMO CONTENTSimply add as many items as you wish to your shopping cart while browsing our store. Once you want to proceed with the order - do so by going to the cart and clicking "checkout". Follow the instructions by providing us with delivery information and select payment method the for goods - we will ship your package within 2-5 business days.Our support team is always happy to guide you at any step!If you need to cancel an order you are able to do so with no penalty! You must cancel your order before it ships. If the item is already sent please refer to the Returns and Refunds section on how to proceed with canceling your order.
International taxes might be applied depending on your country's taxes policy.
Customs duty is calculated as a percentage of the customs value of the goods:
The percentage or rate varies depending on the type of goods. You can check the tariff applicable in the TARIC database for EU and Import calculator for USA.
We will be more than happy to assist you with any questions you may have! Please send us an email to customerservice@meettheintrovert.com and we will reply to your question as soon as possible.
We do receive a large number of emails, If you wish to get a prompt response regarding an order please attach your order number and a brief, clear description of the question/concern.
Contact support
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